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Customer Support: Businesses can offer customer support services via WhatsApp, allowing customers to ask questions, make inquiries, or seek assistance directly through the app. This can involve live chat with support agents or automated responses to frequently asked questions.
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Appointment Reminders and Scheduling: Service-based businesses such as healthcare providers, salons, and consultants can utilize WhatsApp to send appointment reminders, confirmations, and allow customers to schedule appointments or reservations.
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Order Tracking and Updates: E-commerce companies can provide order tracking services through WhatsApp, allowing customers to receive real-time updates on their orders, delivery status, and any changes to their shipment.
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